Shipping & Returns

Thank you for shopping with www.smallpawland.com. Below, are the terms and conditions of our shipping policy.​

Domestic Shipping Policy:

All orders are processed with 3-5 business days. Orders are not shipped or delivered on weekends or holidays.



If we are experiencing a high volume of orders shipment may be delayed by 24 hours. If we anticipate a significant delay in your shipment, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

​Shipping charges for your order will be calculated based on USPS rates and displayed at checkout. 

  • Economy Shipping can take 8-10 business days to be delivered after tracking has been updated.

  • Standard Shipping can take 5-8 business days to be delivered after tracking has been updated.

  • Delivery delays can occasionally occur

International Shipping Policy:

* We do not ship internationally

Easy Returns

Last updated August 31st 2020

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy. 

Returns

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, email customer service at info@smallpawland.com  to obtain a Return Merchandise Authorization (RMA) number and return form. After receiving a RMA number, place the item securely in its original packaging include the return form provided and mail your return the following address:

www.smallpawland.com

Attn: Returns

RMA #

516 D River Hwy Ste 359

Mooresville, NC 28117

​​

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7-10 days to process returns after receipt of your item. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions/Defects/Damages

The following items cannot be returned or exchanged.

For defective or damaged products, please contact us at the customer service number or contact info@smallpawland.com to arrange a refund or exchange.

 

Please Note

  • A 5% restocking fee will be charged for all returns in excess of $30

  • Sale and Clearance items are FINAL SALE and cannot be returned

  • All edible items are FINAL SALE

  • All Pre Orders are FINAL SALE

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